Customer Service Officer. Cairns, Australia

Welcome Aboard!

Who We Are

SmartLynx Australia (formerly Skytrans), an Australian passenger airline and part of Avia Solutions Group, operates 13 regional aircraft specialising in Regular Public Transport (RPT), charter, and ACMI (Aircraft, Crew, Maintenance, Insurance) services across the Asia-Pacific. As the Group’s first ACMI provider in Australia, SmartLynx Australia is supported by the world’s largest ACMI fleet of 221 aircraft and 14,000 aviation professionals worldwide.

Who You Are

Join SmartLynx Australia, part of the global Avia Solutions Group, and play a key role in supporting aviation operations across Australia. We are seeking a motivated, detail-oriented professional with a warm and approachable manner. You're a natural people person who thrives in dynamic environments and brings a flair for delivering outstanding customer service. You're looking for a role that's both meaningful and enjoyable, where your professionalism is matched by your passion for creating exceptional travel experiences.

What You Will Do

Based at Cairns Domestic Airport, you’ll play a vital front-line role in the passenger experience. This is a casual position, offering 25-30 hours per week across 4-5 days, with a mix of morning, afternoon, and weekend shifts.

Reporting to the Base Supervisor, your responsibilities will typically include:

• Welcoming passengers and assisting with check-in and boarding
• Coordinating passenger movement between the terminal and aircraft
• Managing flight paperwork, manifests, invoicing, cargo bookings, and other administrative tasks
• Managing the operations on-call phone and email
• Handling freight, animal transport, and special requests (e.g. meals, wheelchairs)
• Ordering fuel and equipment for remote stations
• Managing schedule changes and communicating passenger disruptions
• Providing accurate and timely information to internal and external stakeholders
• Liaising with remote outstation agents to provide operational support and create outer port flight paperwork
• Performing administrative duties and data entry using Microsoft Office, AmeliaRES, and Air Maestro
• Ensuring the smooth dispatch and arrival of flights at Cairns Airport

What you'll bring

• Minimum 2 years’ experience in a customer-facing role
• A strong sense of initiative and problem-solving ability
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a high-performing team
• Strong attention to detail and administrative accuracy
• Dangerous Goods Certificate, or willingness to obtain
• Eligibility to obtain an Aviation Security Identification Card (ASIC)

Why Join SmartLynx Australia?

We’re not just offering a job, we’re offering a career path. Whether you want to grow your skills in operations, customer service, or broader aviation roles, we provide opportunities to advance and support your professional journey.

How to Apply:

If you have the skills and attributes, we are looking for (or thereabouts) we'd love to hear from you. Please submit your application ensuring you have clearly addressed the selection criteria outlined above.

Please note: Due to the volume of applications received, only shortlisted candidates will be contacted. Applicants must be eligible to live and work in Australia as either a citizen or permanent resident and be able to attend and successfully pass pre-employment and continuing medical, drug and alcohol pathology screening. SmartLynx Australia is committed to equal opportunity employment through fair recruitment practices.