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IT Customer Support Manager. Vilnius, Lithuania

Sensus Aero is a family member of Avia Solutions Group, the largest aerospace business group from Central & Eastern Europe with 83 offices and production stations providing aviation services and solutions worldwide. Sensus Aero team is looking for professionals, who would enjoy working with Airport new-gen products and technologies like AI, VR and help companies at the Airports worldwide to solve their issues.

Main Responsibilities:

  • Improve customer service experience
  • Take ownership of customers technical issues and follow problems through to resolution
  • Consult customers on the issues and the improvements
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Communicating with internal teams
  • Suggesting new changes to the software improvements according to the feedback from customers
  • Testing new system updates, preparing test scenario‘s and executing them

Requirements:

  • Very good English skills (both verbal and written)
  • Result and customer orientated approach
  • Strong organizational and prioritization skills
  • Experience in software support (minimum 2-3 years)
  • Adaptability and Critical thinking skills
  • Impressive communication abilities
  • IT backround

What we give in return:

  •    Opportunity to work with innovative IT solutions for the aviation market
  •    International working environment
  •    Fixed salary as well as performance-based bonus system
  •    Professional, Technology passionate and collaborative coworkers
  •    Possibilities to show the initiative, to grow as a specialist

Exact salary will be discussed during the meeting and It will depend on your experience and expectations.

Salary: from 1950 € (brutto)
Locatory.com is an aviation IT company that offers three main products: Sensus MRO, ERP solution for MRO companies, the Locatory.com marketplace, Enginestands.com . The company provides innovative tools to assist the MRO industry. The company is the #1 aircraft parts marketplace in the Eastern hemisphere and one of the 3 largest premium aircraft parts locator companies in the world.