Key Account Manager. Vilnius, Lithuania

Locatory.com is a multicultural international company part of Avia Solution Group which is well-known in the global aviation industry and beyond. As the top employer in the sector, we are ready to offer a position to a Key Account Manager with B2B experience and a strong drive to thrive in a dynamic, global environment.

As a part of one of the most advanced sales organizations in the B2B segment, you'll play a key role in building relationships with customers, strategically identifying prospects, and closing deals in a fast-paced field.

Responsibilities:
-Taking care of the after sales process,
-Working on marketplace subscription renewal process,
-Lead onboarding presentations for new customers,
-Proactively keep clients engaged and regularly using products,
-Build customer loyalty and advocate for them,
-Conducting online presentations / trainings to existing clients,
-Resolve customer issues and provide technical assistance to our clients,
-KYC compliance,
-Being first point of contact in live chat.

Requirements:
-Proven experience in account management or sales (+2 years).
-Strong communication and interpersonal skills with the ability to build and maintain relationships.
-Excellent negotiation and problem-solving abilities.
-Ability to identify opportunities for upselling and cross-selling.
-Strong organizational skills and ability to manage multiple accounts simultaneously.
-Results-driven with a strong focus on customer satisfaction and retention.

Works perks and more:
-Motivational bonus system (monthly bonus based on achieved results).
-Opportunity to work with innovative IT solutions in the aviation industry.
-A rewarding and fun work environment in an interdisciplinary team of professionals.
-Health Insurance package in compliance with our company policy.
-Office gym and free parking.
-Children's room where you can leave your kids to play with supervision.
-Brand new office.