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IT helpdesk specialist. Vilnius, Lithuania

Job Description


We are looking for a passionate and initiative IT helpdesk specialist  to take the Captain’s seat in the establishment and development of helpdesk strategy and system.
You will be working with a widely recognized IT company which provides complete aviation aftermarket-related IT solutions, one of them is the 3rd largest premium aircraft parts marketplace in the World. 
We are looking for an IT service desk specialist with a proactive personality and an ability to build relationship by problem solving. Understanding of software development process fundamentals, awareness of customer support would be great advantages.

Responsibilities:

  •  Deliver customer service by answering all queries promptly, be approachable all the time
  •  Log issues with relevant queries
  •  Troubleshoot technical issues and be responsible for resolution of it
  •  Proactively manage customers' expectations by updating them on progress of their incidents
  •  Escalate high impact incidents quickly, in line with procedures and ensure all relevant information is passed on
  •  Identify opportunities to improve current tools and processes

Requirements:

  •  Analytical skills and attention to details
  • Technical background
  •  Relevant work experience , customer support experience (IT field would be an advantage)
  •  Being Service minded and able to see things from user perspective
  •  Good coordination, communication skills, attention to details
  •  Good command of English


What we give in return:

  • Opportunity to work with innovative IT solutions for the aviation market
  • Professional, Technology passionate and collaborative coworkers
  • International and relaxed working environment
  • Career and development opportunities in a fast developing - IT company
Salary: from 1160 € to 1652 € (brutto)
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Locatory.com is an aviation IT company that offers four main products: Sensus MRO, the Locatory.com marketplace, Amber A.I., and shipping services. The company provides innovative tools to assist the MRO industry. The company is the #1 aircraft parts marketplace in the Eastern hemisphere and one of the 3 largest premium aircraft parts locator companies in the world.