Customer Support Manager. Vilnius, Lithuania

WE are looking for a passionate result-driven Customer Retention Manager to contribute to our sales result.

YOU will be working with the 3rd largest premium aircraft parts marketplace.

You may face challenges that will crave strategic thinking, trigger your creativity and foster patience but if you are driven by “Rome wasn’t built in a day” approach we are looking for you!

What will your responsibilities be?

  • Taking care of after sales process
  • Administrating clients contact base (company information)
  • Conducting online presentations / trainings to existing clients
  • Taking care of clients stock listing in Marketplace
  • Providing technical assistance to our clients
  • KYC compliance 
  • Being first point of contact in live chat

Must have:

  • Ability and confidence to communicate with English speaking customers (knowing other languages is a huge plus)
  • Critical thinking and problem solving skills;
  • Relationship-building skills, ability to connect with customers and teammates

We offer:

  • Opportunity to work with innovative IT solutions in the aviation industry
  • A rewarding and fun work environment in an interdisciplinary team of professionals 
  • Health Insurance package in compliance with our company policy 
  • Office gym
  • Children's room where you can leave your kids to play with supervision
  • Brand new office 
Salary: from 1984 € (brutto) is a family member of Avia Solutions Group, leaders in end-to-end capacity solutions for passenger and cargo airlines worldwide. The Group manages over 100 offices and production facilities globally and is significantly backed by the assets of over 7,000 highly skilled aviation professionals, serving more than 2,000 clients throughout Europe, Asia, North America, Australia, and worldwide.   Avia Solutions Group holds more than 500 licenses for its evolutionary range of activities across multiple business sectors. Its vast portfolio of services to clients includes ACMI, charter and cargo aviation, aircraft leasing and trading, MRO services, business aviation and VIP airline procurement, charter and cargo aviation, pilot and crew training, recruitment services, together with multiple complementary services spanning a wide range of associated operations.