Customer Success Manager. Vilnius, Lithuania

We are a multicultural international company which is well-known in the global aviation industry and beyond. As the top employer in the sector, we are ready to offer a position to a Customer Success Manager with B2B experience and a strong drive to thrive in a dynamic, global environment.
As a part of one of the most advanced sales organizations in the B2B segment, you'll play a key role in building relationships with new customers, strategically identifying prospects, and closing deals in a fast-paced field.
 
If you're a high-energy professional who thrives on challenges, strategic thinking, and persistence, we invite you to join our team and explore the many career growth opportunities we offer.
 

What will your responsibilities be?

-Taking care of after sales process,
-Working on marketplace subscription renewal process,
-Perform new customers onboarding process,
-Proactively keep clients engaged and regularly using products,
-Build customer loyalty and advocate for them,
-Assistance to the direct manager with overseeing various projects and monitoring data indicators,
-Conducting online presentations / trainings to existing clients,
-Resolve customer issues,
-Providing technical assistance to our clients,
-KYC compliance,
-Being first point of contact in live chat.

Must have:

-2+ years of experience with customer care and support,
-Ability and confidence to communicate with English speaking customers (knowing other -languages is a huge advantage),
-Customer relationship management,
-Critical thinking and problem solving skills,
-Highly organized and able to multi-task,
-Experience in the aviation industry would be a huge advantage for this position.
What we offer:

-Opportunity to work with innovative IT solutions in the aviation industry,
-Health Insurance package in compliance with our company policy,
-Free office gym,
-Children's room where you can leave your kids to play with supervision,
-Free parking,
-Brand new and pet-friendly office with the real aircraft inside!
-Various discounts and offers from our partners.

The base salary for this position is 2315 EUR/gross + a monthly bonus each month from the achieved result.