Onsite IT Support Engineer. Punta Cana, Dominican Republic (the)

ABOUT COMPANY:

FL Technics is a global provider of tailor-made services for aircraft maintenance, repair, and overhaul (MRO), delivering solutions to commercial aviation customers worldwide. FL Technics operates in a vast network of representative offices, hangars, and shop facilities, as well as the largest independent line maintenance stations network across Europe, Asia Pacific, Africa, the Middle East, Canada, and is now expanding to the Caribbean.

With the imminent opening of our new hangar in Punta Cana, we are actively seeking exceptional individuals to join our innovative multibillion MRO family. The ideal candidates will be key contributors to our dynamic team, playing a pivotal role in shaping the success of our operations in the Dominican Republic.

FL Technics is part of Avia Solutions Group, the world’s largest ACMI provider, operating a fleet of 214 passenger and cargo aircraft worldwide.

YOUR TASKS:

• Provide onsite IT support, resolving incidents and fulfilling user requests efficiently;
• Communicate effectively with users and collaborate with other IT teams to ensure timely incident resolution;
• Manage access rights workflows, including granting and maintaining user permissions;
• Prepare, repair, and maintain workplace equipment to ensure seamless user experiences.

WHAT YOU SHOULD BRING:

• Strong communication skills and a sense of responsibility;
• Solid understanding of computer components, architecture, and hardware troubleshooting;
• Proficiency in English;
• Familiarity with IT support processes and best practices;
• Experience working with incident management systems (such as Jira) is a plus;
• Previous experience in IT Level 2 support or onsite IT teams is an advantage;
• Knowledge of Azure Active Directory (AAD) and Intune is highly desirable;
• Understanding of networking concepts is a plus.

WORKING AT FL TECHNICS:

• Global Exposure - At FL Technics, we open doors to a world of boundless opportunities. Leading global group companies - from Vilnius to Canada, we are at the center of the MRO industry.
• Aviation Industry - where passion meets purpose. In this dynamic and ever-evolving industry, you'll be part of a team that shares a deep love for aviation passion that unites us and fuels our determination to achieve greatness.
• Grow to Glow mindset - We believe in nurturing our employees' potential and investing in their growth. Our Grow to Glow goal is centered around providing access to continuous learning and development opportunities.
• Stay Well focus - At FL Technics, we understand that a healthy and balanced employee is a successful employee. We focus on promoting well-being and overall mental and physical health.
• Enjoy What You Do attitude - We strongly believe that a positive and enjoyable work environment enhances creativity and productivity.

Seize this opportunity to soar to new heights with FL Technics! Apply now and be part of a globally acclaimed team shaping the future of aviation.