Customer service coordinator. Budapest, Hungary

ABOUT THE COMPANY:

FL Technics Wheels & Brakes Kft. is a subsidiary of FL Technics UAB, a provider of tailor-made services for aircraft maintenance, repair, and overhaul (MRO), delivering solutions to commercial aviation customers worldwide.

FL Technics Wheels & Brakes Kft. is specialized in the maintenance and repair of aircraft wheels and brakes with headquarters in Hanover and further locations in Hungary, Italy and Lithuania with around 150+ employees.

To expand our team in ECSER (Budapest), we are looking for:

CUSTOMER SERVICE MANAGER

YOUR TASKS:

• Coordinate and process client’s inquiries on operational level
• Develop and maintain strong relationships with clients
• Act as the Voice of the Customer at our local facilities and collaborate with respective teams to ensure client needs are fulfilled
• Monitor client demand and report on operational performance
• Handle the Warranty and Claim management of client’s material

WHAT YOU SHOULD BRING:

• Proven experience in customer service, or a similar client-facing role, preferably in aviation, manufacturing, or other operational environment
• Strong interpersonal and communication skills
• Solid organizational and problem-solving skills
• Client-centric mindset
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Full English language proficiency

WORKING AT FL TECHNICS:

• Competitive base salary
• Cafeteria
• Commuting support (30 HUF/km) or company shuttle bus
• Medicover – White Package – private health insurance plan
• Weekly fruit day
• Free parking
• Company events
• Full support and training for onboarding and system usage