Office Manager. Vilnius, Lithuania

This is a great opportunity to become a part of our Customer support team and support our clients at the BAA Training offices in Vilnius. BAA Training has offices in Vilnius, Lithuania; Barcelona and Lleida, Spain; Paris, France and Ho Chi Minh, Vietnam. The company is constantly growing with a further possibilities to move to any of the multiple locations and departments we have. Aviation is a very fast-paced and truly multicultural world. If you are quick on your feet, like to converse in English, like meeting people from all around the world or love aviation – contact us now!

We promise a highly challenging field and wide scope of responsibilities, which will initially cover:

• Service clients, would it be external or internal, keeping customer experience at the highest level
• Supervise and ensure the cleanliness of the office premises.
• Coordinate office activities to secure efficiency and compliance to company policies
• Handle all incoming enquiries (internal-external)
• Administrate documents, via internal system (DocLogix)
• Assist internal and external clients on travel requests, book travel tickets and hotels
• Approve invoices via Omniva system
• Monitor company email box, CRM and internal project management system
• Keep stock of office supplies and place orders when necessary
• Manage migration matters (writing LOIs, dealing with migration authorities and clients)
• Organize entertainment flights and site excursions
• Organize and coordinate internal and external events
• Work according to approved company processes
• Participation in daily meetings based on Lean principles
• Setting and achieving short-term and long-term goals in accordance with the company’s strategic goals
• Performing other duties and responsibilities assigned by direct manager

We dream about a team member who:

• Has more than one year of experience in customer service or office manager position
• Has better than average written and spoken communication skills
• Knows how to manage several complex projects at once
• Is able to work independently and is self-motivated and willing to take ownership
• Is flexible with good time management skills
• Is curious and has inquisitive thinking such as exploration, investigation, and learning
• Is respectful and has a positive attitude, and is service-minded
• Is full of energy and commitment
• Has good skills in a Microsoft Office 365 environment
• Uses the English and Lithuanian language at an effective operational independent level
• Uses the Russian language (would be an advantage)
• Has analytical and conceptual thinking skills
• Has willingness to share skills, knowledge and expertise
• Wants to learn every day and thinks aviation could be the love of one`s life

What we offer you:

• A health Insurance package after 3 months working for the company.
• Additional holiday days for seniority after 2 years working for the company.
• A Wellness day to take care of yourself and a Birthday day to celebrate.
• Mental gym to support your emotional wellbeing from Mindletic
• An entertainment flight with a full flight aviation training simulator.
• Contemporary and convenient office space in a new growing AEROCITY area.
• Sport club and childcare service for your convenience.
• Public transport cover during the weekdays or parking space near the office.
• Discounts and special offers from various partners of the group.
• Extensive on boarding plan to ease your integration into company.
• An international and multicultural environment in vibrant industry with plenty of challenges to achieve.
• Personal growth possibilities if you are eager to progress in your career, we have a bunch of examples to share.

Please feel free to apply to any of the below career options and we shall discuss the requirements based on your experience: