Office Manager. Vilnius, Lithuania

This is a great opportunity to become a part of our Customer support team and support our clients at the BAA Training offices in Vilnius. BAA Training has offices in Vilnius, Lithuania; Barcelona and Lleida, Spain; Paris, France and Ho Chi Minh, Vietnam. The company is constantly growing with a further possibilities to move to any of the multiple locations and departments we have. Aviation is a very fast-paced and truly multicultural world. If you are quick on your feet, like to converse in English, like meeting people from all around the world or love aviation – contact us now!

We promise a highly challenging field and wide scope of responsibilities, which will initially cover:

  • Service clients, would it be external or internal, keeping customer experience at the highest level
  • Supervise and ensure the cleanliness of the office premises.
  • Coordinate office activities to secure efficiency and compliance to company policies
  • Handle all incoming enquiries (internal-external)
  • Administrate documents, via internal system (DocLogix)
  • Assist internal and external clients on travel requests, book travel tickets and hotels
  • Approve invoices via Omniva system
  • Monitor company email box, CRM and internal project management system
  • Keep stock of office supplies and place orders when necessary
  • Manage migration matters (writing LOIs, dealing with migration authorities and clients)
  • Organize entertainment flights and site excursions
  • Organize and coordinate internal and external events
  • Work according to approved company processes
  • Participation in daily meetings based on Lean principles
  • Setting and achieving short-term and long-term goals in accordance with the company’s strategic goals
  • Performing other duties and responsibilities assigned by direct manager

We dream about a team member who:

  • Has more than one year of experience in customer service or office manager position
  • Has better than average written and spoken communication skills
  • Knows how to manage several complex projects at once
  • Is able to work independently and is self-motivated and willing to take ownership
  • Is flexible with good time management skills
  • Is curious and has inquisitive thinking such as exploration, investigation, and learning
  • Is respectful and has a positive attitude, and is service-minded
  • Is full of energy and commitment
  • Has good skills in a Microsoft Office 365 environment
  • Uses the English and Lithuanian language at an effective operational independent level
  • Uses the Russian language (would be an advantage)
  • Has analytical and conceptual thinking skills
  • Has willingness to share skills, knowledge and expertise
  • Wants to learn every day and thinks aviation could be the love of one`s life

What we offer you:

  • A health Insurance package after 3 months working for the company.
  • Additional holiday days for seniority after 2 years working for the company.
  • A Wellness day to take care of yourself and a Birthday day to celebrate.
  • Mental gym to support your emotional wellbeing from Mindletic
  • An entertainment flight with a full flight aviation training simulator.
  • Contemporary and convenient office space in a new growing AEROCITY area.
  • Sport club and childcare service for your convenience.
  • Public transport cover during the weekdays or parking space near the office.
  • Discounts and special offers from various partners of the group.
  • Extensive on boarding plan to ease your integration into company.
  • An international and multicultural environment in vibrant industry with plenty of challenges to achieve.
  • Personal growth possibilities if you are eager to progress in your career, we have a bunch of examples to share.

Please feel free to apply to any of the below career options and we shall discuss the requirements based on your experience:

Salary: from 1488 € (brutto)
BAA Training is one of the TOP 3 biggest independent aviation training centres in Europe providing a full scope of aviation training solutions on both – B2B and B2C levels. We are accelerating with the ambitious expansion in Europe and Asia and working with clients from 96 countries. Our mission is to provide aviation community with highly-qualified aviation professionals.