Reservations Support Officer. Cairns, Australia

Welcome aboard!

About us:

SmartLynx Australia is part of Avia Solutions Group, the world’s largest ACMI (Aircraft, Crew, Maintenance, and Insurance) provider, operating a fleet of 187 aircraft on 6 continents. The group also provides a range of aviation services: MRO (Maintenance, Repair, and Overhaul), pilot and crew training, ground handling, as well as a variety of associated aviation services. Supported by 14,000 highly skilled aviation professionals, the group is parent company to over 250+ subsidiaries.

About the role:

Reporting to the Revenue and Network Manager within the Commercial department, the Reservations Support Officer is responsible for staff travel bookings, including process management, as well as other support and administrative duties within the Commercial team. This full-time position can be based at either our Cairns office (Cairns Airport) or our Southbank office (Brisbane City).

Key responsibilities:

• Coordinate staff travel and accommodation bookings, including leisure travel.
• Maintain accurate travel records and manage supplier relationships.
• Support the Commercial team with refunds, scheduling, pricing, disruptions, and revenue management.
• Respond promptly to customer and staff enquiries.

About you:

• Previous customer service experience with a passion for delivering excellent service.
• Superior verbal and written communication skills in a fast-paced environment.
• Meticulous attention to detail and ability to manage changing priorities.
• Able to work independently, collaboratively, and handle pressure effectively.
• Desirable: aviation knowledge, experience with reservations or cargo software, rostering/scheduling experience (ideally in transport), and experience in revenue management or pricing.

How to apply:

If you are passionate about aviation and providing exceptional customer service, and meet the above criteria, we want to hear from you! Submit your resume and cover letter to join a team committed to delivering safe, efficient, and reliable operations.

Please note: Due to the volume of applications received, only shortlisted candidates will be contacted. Applicants must have the right to work in Australia and successfully pass pre-employment and continuing medical, drug, and alcohol pathology screening. SmartLynx Australia is committed to equal opportunity employment through fair recruitment practices.