IT Support Specialist. Dubai, United Arab Emirates (the) / remote

Are you passionate about solving technical issues and helping others succeed with technology? Avia Solutions Group is looking for a motivated and service-oriented IT Support Specialist to join our team in Dubai. In this role, you’ll be a key member of our IT Support team, providing hands-on assistance to ensure the smooth and efficient operation of IT systems and applications across our Dubai offices. This is a great opportunity to grow your career in a dynamic, international environment where your contributions truly make a difference.

Main functions and responsibilities:

• Provide timely and effective support to end-users, addressing hardware and software issues on desktops, laptops, printers, and other peripherals.
• Assist users in troubleshooting problems and guide them through resolution steps.
• Efficiently manage and prioritize support tickets through a ticketing system.
• Ensure accurate documentation of issues, resolutions, and user interactions.
• Install, configure, and update software applications.
• Collaborate with other IT teams to resolve complex issues.
• Communicate effectively with users and team members, providing clear and concise information.
• Identify opportunities for process improvement and efficiency.

Requirements for the position:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Proven experience in providing IT support and troubleshooting.
• Familiarity with various operating systems, including Windows and MacOS Proficient in hardware and software troubleshooting.
• Experience with help desk software and ticketing systems.
• Strong customer service orientation with a focus on user satisfaction.
• Patience and the ability to handle user issues in a professional manner.
• Ability to adapt to a fast-paced and changing IT environment.
• Willingness to learn new technologies and tools.
• Willingness to share knowledge and contribute to team success.
• Strong documentation skills for recording issue resolutions and creating user guides.