Avia Solutions Group (ASG) Global Services Philippines is looking for an IT Specialist to join its Center.
This position is based in the ASG Global Services Philippines office in BGC, Taguig, under a hybrid setup and working on the APAC/EMEA Time Zone.
Avia Solutions Group (ASG) is the leading aviation business group, operating across all continents with offices in Ireland, USA, Asia Pacific, UAE, Lithuania, South Africa, and Australia. Backed by 14,000 highly skilled aviation professionals, the group is the largest global ACMI (Aircraft, Crew, Maintenance, Insurance) provider, operating a fleet of 200+ aircraft. The group also provides various aviation services such as MRO (Maintenance, Repair, and Overhaul), pilots and crew training, ground handling, and other interconnected solutions.
Role Overview:
The IT Specialist is responsible for overseeing and optimizing the technology operations of the Center, ensuring system reliability, data security, and seamless support for business functions. This is a dynamic role that blends infrastructure management, and hands-on technical support in a fast-paced environment.
Key Responsibilities:
Employee Onboarding & Offboarding Support- Set up and deactivate laptops, accounts, and access for new and departing employees.
- Create and maintain onboarding and offboarding documentation.
IT Infrastructure Management: - Oversee servers, networks, and communication systems, ensuring 24/7 availability.
- Manage device inventory and lifecycle using Microsoft Intune.
- Plan and execute system upgrades and migrations.
Technical Support:- Provide IT support, ensuring rapid resolution of issues.
- Troubleshoot hardware (laptops, printers), software, and network issues.
- Manage user support for email, VPN, internal systems and CCTV access.
IT Asset and Vendor Management- Coordinate procurement and support services with hardware, software, and network vendors.
- Monitor and manager IT equipment, licenses and system configurations
What we are looking for:
Bachelor’s degree in Information Technology, Computer Science, or any related field. At least 2-3 years of IT experience. Experience in the aviation industry is a plus.Technical Skills: Proficiency in enterprise systems (ERP, CRM, etc.). Expertise in cybersecurity frameworks and tools. Familiarity with cloud computing (AWS, Azure, or Google Cloud). Strong troubleshooting and customer service mindsetSoft Skills: Strong interpersonal skills. Excellent problem-solving and decision-making abilities.
The Benefits of being part of our Team:
- Contribute to meaningful projects that shape the future, allowing you to grow professionally while making a real difference.
- Be part of a collaborative and inclusive environment where your ideas are valued, and innovation takes center stage.
- Benefit from personalized learning pathways, dedicated mentorship, and a clear trajectory for career advancement.
- Enjoy a flexible work culture and comprehensive benefits that support both your personal and professional well-being.
- Your efforts will be celebrated through competitive compensation and employee recognition programs designed to highlight your contributions.
Vilnius, Lithuania