Avia Solutions Group is a leading global aviation business group, operating across all continents, with offices in Ireland, the USA, Asia Pacific, UAE, Lithuania, South Africa, and Australia. With a workforce of over 12,000 highly skilled professionals, we are the largest ACMI (Aircraft, Crew, Maintenance, and Insurance) provider globally, managing a fleet of approximately 140 aircrafts. In addition to ACMI services, we offer a wide range of aviation solutions, including MRO (Maintenance, Repair, and Overhaul), pilot and crew training, ground handling, and more.
We are looking for a motivated and customer-oriented IT Service Desk Specialist who is eager to learn, grow, and contribute in a dynamic international environment.
What You May Expect:
- Receive and log all incidents and service requests, ensuring that they are accurately classified and prioritized;
- Act as the first point of contact for all IT-related issues, providing first level support to end-users;
- Escalate incidents and service requests to the appropriate level of support, as necessary;
- Conduct initial diagnosis and resolution of incidents and service requests, utilizing knowledge articles and standard operating procedures;
- Collaborate with other IT teams to ensure that incidents and service requests are resolved in a timely and efficient manner.
What You Should Bring:
- Higher education in Information Technology, Computer Science, Engineering, or a related field (or currently studying in the final year);
- Previous experience in customer service, technical support, internship programs, or an IT Help Desk role would be considered an advantage;
- Basic understanding of Windows operating systems, Microsoft 365 applications, computer hardware, and networking concepts;
- Strong communication and customer service skills;
- High level of spoken and written English and Lithuanian;
- Good working knowledge of MS Office applications;
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
- Proactive mindset and interest in leveraging AI tools to improve daily work processes.
What We Offer:
- Opportunity to work in a vibrant international and ever-growing business aviation environment;
- Opportunities for professional and personal growth; foreign language trainings;
- Remote/hybrid work possibilities;
- Attractive salary and compensation package;
- Private health insurance;
- Gym, pool tables for your physical health;
- Children’s room where you can leave your kids to play with supervision;
- In-house canteen;
- Parking or public transport ticket;
- Electrical cars spots near the office;
- Discounts and special offers from various partners.
Salary starting from 1300 EUR (including taxes), with potential ranges based on experience.
Darbo užmokestis: nuo 1300 € iki 1500 € (bruto)
